Refund and Returns Policy

At DIS8 INTERNATIONAL, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our policy below to understand how returns and refunds are handled.

Eligibility for Returns

We accept returns only under the following conditions:

The item is defective, damaged, or incorrect
The return request is made within 7 days of delivery
The item is unused, unwashed, and in its original packaging with all tags intact

Returns requested for size issues or personal preferences are not accepted unless the product is defective or wrongly delivered.

How to Initiate a Return

To initiate a return, please contact us at dis8official26@gmail.com with the following details:

Order ID
Reason for return
Photo/video proof (in case of damage or wrong item)

Our team will respond within 24–48 hours with return instructions.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed and credit it to your original payment method within 7–10 working days. Shipping charges (if any) are non-refundable unless the return is due to our error.

Non-returnable Items

The following items are not eligible for return or refund:

Used or washed garments
Items returned without original packaging
Customized or discounted items
Items returned after 7 days of delivery

Exchange Policy

We currently do not offer direct exchanges. If you wish to get a different product, please return the original item (if eligible) and place a new order.
We will deliver an exchange product within 5days